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Privacy policy

We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation 2016/679 (the “GDPR”). This privacy policy (“Privacy Policy”) sets out how we will process any information we collect from you or that you provide to us that identifies you or is associated with you (“personal data”).

  1. Our approach to privacy

1.1 Our website is operated by Pampae Ltd, a company registered in England and Wales with registered company number [company number] (“we”, “our” and “us”). Our registered address is at [address].

1.2 For the purpose of the GDPR, we are the data controller of the personal data.

  1. Personal data we may collect from you

2.1 We collect personal data from you when you voluntarily submit information directly to us or via our website. This can include information you correspond with us, purchase goods from our website, subscribe to our email lists, respond to surveys or promotions, or provide feedback or reviews on our goods or website.

2.2 We collect the following categories of personal data:

  • contact details such as your name, email address and telephone number;
  • comments and opinions, you share when you provide feedback or reviews on our goods or our website;
  • messages you send to us;
  • records of the goods you purchase from us and the payment method, and credit/ debit card details, you use for the transaction; and
  • information from credit reference, fraud and crime prevention organisations, where permitted by law, if fraudulent activity is suspected.
  1. How we use your personal data

3.1 We will also use your personal data for the purposes specifically described below:

  • we will use your contact details to communicate with you directly via phone, SMS messaging, or email about queries, issues, problems we have detected or concerns you or other users have;
  • we will use your comments and opinions to provide our services to you;
  • we will use payment and transaction information you provide to process payment for any good you purchase from us;
  • we will use messages you send to us to help us respond to any query, issue or concern you raise and to provide our services to you;
  • we will use information about fraudulent activity for the purposes of preventing fraud or crime; and
  • we will use all the personal data we collect to: (1) monitor and improve our website and our procedures and processes; and (2) to help us develop new goods and services.

3.2 We process your personal data:

  • with your consent;
  • when we need to do this to fulfil a contract with you (for example, the contract of sale);
  • where we are required to do this by law (for example, where it is necessary to retain it in connection with potential litigation); and/or
    when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. For example, we have a legitimate interest in offering and providing Made.co products and services, deter fraud and carry out direct marketing.
  1. Information we share with third parties

4.1 We may share your personal data with the following parties:

  • personal data may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of the sale; and/or
  • third parties who we are under a legal obligation to disclose your personal data to or who we need to disclose your personal data to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.
  1. Marketing

5.1 You can unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.

5.2 We may send you email notifications in relation to your order or changes to the way we provide our services to you.

  1. Your rights in respect of your personal data

6.1 You may have various rights with respect to our use of your personal data:

  • you may opt-out of receiving marketing emails from us by clicking on the unsubscribe link in the emails we send to you;
  • you have the right to access, rectify, block, port, complete, delete and update your personal data, and to restrict its use;
  • you have the right to request further information about the processing of your personal data; and
  • in certain circumstances, you have the right to object to the processing of your personal data by us.

6.2 You can exercise the above rights by contacting us at info@pampae.com. We will use our reasonable endeavours to deal with requests as soon as reasonably practicable and without undue delay.

6.3 Access may be refused if it would reveal personal data about another person or if we are prevented from disclosing such information by applicable law.

6.4 We hope that we can satisfy any queries you may have regarding how we process your personal data. If you have any unresolved queries, you have the right to complain to the competent data protection authority.

  1. How long we retain your personal data

We will retain your personal data for as long as we believe it is necessary to fulfil our business purposes or to comply with applicable law, regulatory requests or orders from competent courts.

  1. Links to third party sites

Our website may, from time to time, contain links to and from third party platforms. If you follow a link to any of these platforms, these platforms have their own privacy policies and we do not accept any responsibility or liability for their policies. 

  1. Updates

We reserve the right to amend or update this Privacy Policy at any time and for any reason.

  1. Notice to you

If we need to provide you with information about something, whether for legal, or business related purposes, we will choose what we believe is the best way to contact you. We will usually contact you via email or by placing a notice on our website.

If you have any queries regarding our Privacy Policy, please contact us at info@pampae.com. 

Last updated: 28 November 2020